The permanent difficulty, or rather the permanent challenge in trade union (and statutory) work is to transform/replace emotional feeling into evidence or at least into a more factual, analytical or simply more professional conviction. The method is essential and it also helps to get rid of the emotional and some of the doubts, even if they still remain. The open secret is the group work and the way it is implemented. Discussion, preparation, joint analysis between staff representatives (and/or with the employer’s administration) is essential. This group work must be framed, normed and this is a profession in itself at which some excel.
The coordinator/moderator must, within a given time frame and respecting the mandate or terms of reference, not only obtain the most accurate result possible, but above all manage the residual and disruptive feelings of the process that remain in the group. In preparation, listening skills are essential, in implementation, conviction and style. In both, dynamic diplomacy is needed. Indeed, whether we have to clean up the aforementioned emotionalism or beat the sometimes surreal mandate of the administration, we have to keep alive the feeling of human respect that allows us to maintain the dialogue, which is the only guarantee of the fairest or least unjust outcome possible.
On a personal level, one must constantly, at every moment, question one’s emotions and analysis, not hesitate to ask questions and never stop listening. Listen not only to adjust your analysis but also to perceive the flaws or the unspoken. In this exercise, we all had to adapt to the total or partial lack of essential non-verbal language specific to long-distance communication. This requires an introspection on the part of each person, which in the end happens quite naturally and often unconsciously. Biologically, this is proof, if proof were needed, of the reptilian capacity for adaptation of the